Frequently Asked Questions
Are all your letters hand painted?
Yes they are! Each and every one is custom made to order and painted with great care to the highest standard. Of course with each one being painted by hand they are not 'perfect' and minor variations will occur but this gives each of them a unique quality that only hand painted lettering can achieve.
Do you use real gold leaf?
I certainly do. Only real gold leaf gives the luxurious and beautiful finish that my pieces require so there's no fake or imitation gold. Most pieces are made using 23ct gold leaf but other slight variations, such as red gold or moon gold, are also used. The same applies to the copper and variegated zinc leaf used in some of my designs.
Will copper leaf tarnish with age?
No it won't as all pieces are 'backed-up' once complete which means they are protected from exposure to the air and to any possible damage by a layer of enamel paint. Note: this is on the rear of each piece and protected in turn by the frame.
What is your turnaround time for standard orders?
Currently turnaround time is 5 to 6 weeks but may be longer for custom pieces. Please enquire if you require an item in a hurry.
How do you achieve the mirrored finish with gold leaf?
This is done using a traditional method known as reverse glass water gilding. It is a very delicate and involved process but the result is definitely worth it!
Can you make anything else?
Again the answer is yes. I can literally make any letter, word, number or combination that you can imagine and if you have a letter form you particularly like I am able to use that style. If you have a bespoke piece in mind please get in touch and we can discuss your requirements.
How do you package the finished pieces?
I will post your hand painted letter with great care using quality packing materials designed for the safe delivery of art. I am very aware that glass is a fragile material and so needs very careful packaging. I've posted literally hundreds of these to date with 100% success.
How long will delivery take?
Delivery is currently for the UK only and all items are sent by Royal Mail first class Signed For post. Please enquire about international delivery.
What if I have a question?
Please use the contact form and I'll be very happy to answer any further questions or inquiries you may have. Navigate there using the 'Get In Touch' tab at the top of the page.